It’s one thing to know what you want to do when you use your website, it’s a different thing altogether understanding what your customers/users are doing.
Step forward UserFly.com.
Userfly.com is an excellent tool that allows you to test your site usability for free - with one small line of Javascript code.
The one line of code allows the Userfly system to record a screencast of user behaviour and provides interesting feedback on how users are using your site.
userfly.com from Chris Estreich on Vimeo.
Your visitors behaviour is recorded as the go through your site. When they leave the session ends.
Viewing a screencast is easy too. The Userfly system provides data on the user location, browser, time spent on each page. The screencast itself shows input, mouse clicks, mouse movements, entered text (except passwords of course) - at the end of the screencast, you can keep it or delete it depending on its usefulness.
The free Userfly account will allow you to record 10 users per month for free. Those who are interested in more users per hour and more advanced events can go for one of the other options detailed at http://userfly.com/pricing
Whilst Userfly is an excellent tool for quick and dirty usability tests, it is by no means a substitute for proper usability testing. There is no way to capture what’s is actually going on with the user, either spoken thought or facial expression which you can do with Silverback App (MAC only) or Morae (Windows).
If you would like to install Userfly on your website or look at further usability options then get in touch with me.
Posted by Steven Grant on 04/20 at 05:48 PM
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